Have a question, ran into an issue, or just want to share feedback? We’re here to help. Reach out through whichever channel works best for you, and our team will get back to you as quickly as possible.
Get in Touch
| Channel | Best For | Response Time |
|---|---|---|
| Live Chat | Quick questions, password resets, general help | Instant to a few minutes |
| Issues that are easier to explain with a screenshot | Within a few hours | |
| Detailed queries, disputed transactions, formal requests | Within 24 hours |
Live Chat Support
For anything urgent — a login issue, a question about a bonus, or general navigation help — live chat inside the app is the fastest way to reach us. Our support team is available to walk you through most common problems in real time, without needing to leave the app.
WhatsApp Support
If your issue is easier to show than explain a screenshot of an error message, a stuck loading screen, or a transaction that looks off — WhatsApp is often the quickest route. Send us the details along with any relevant screenshots, and our team will respond as soon as possible.
Email Support
For anything that needs a documented trail — disputed withdrawals, account verification issues, or formal complaints — email is the better option. It gives both sides a clear written record, which helps if a matter takes a bit longer to resolve. Please include your registered phone number or username along with a clear description of the issue so we can look into it without back-and-forth delays.
Before You Reach Out
A few common questions get resolved faster if you have the following ready:
- Your registered phone number or account username
- A screenshot of the issue, if applicable
- The approximate time the issue occurred
- Your transaction ID, if the query is related to a deposit or withdrawal
Having these details on hand from the start usually cuts resolution time significantly, especially for anything involving a payment.
A Quick Note on Security
Our support team will never ask for your account password, OTP code, or full payment card details through any channel — live chat, WhatsApp, or email. If you receive a message claiming to be from 92Bar asking for this information, it did not come from us, and we’d encourage you to report it and avoid responding.
We’re Listening
Beyond resolving issues, we genuinely want to hear what’s working and what isn’t. Suggestions for new games, feedback on the app’s interface, or general thoughts on your experience all help shape what we build next. Feel free to send those along too — not every message needs to be a problem to report.